INC48479829 / INC46449178 – Issues with the OWA Search Functionality – RESOLVED

Announcements Sourav Nandi

07/02/2025 09:35:00 AM (GMT)

Issue Status: RESOLVED

NHSmail Reference: INC48479829 / INC46449178

Microsoft Case: 2502050050004866 / EX999898

Related Microsoft Reference: EX1015252

Issue Description: Microsoft have have been made aware of an intermittent issue when attempting to use the “Search” functionality in OWA and Outlook it returns no results and an error of “Sorry. something went wrong”

Final Update: 13/03/2025 09:19:00 AM – The Accenture team have continued to monitor the issue and have received some confirmation from users that the issue is no longer present. In addition to updates received from Microsoft regarding the rollout of the fix, we are now marking this incident as resolved.

If you require additional help and support, the NHS.net Connect helpdesk is available 24 hours-a-day, 7 days-a-week on 0333 200 1133 or by emailing helpdesk@nhs.net.