Information – Planned Infrastructure Maintenance – RESCHEDULED

30/09/2024 11:30:00 AM

Please be aware, scheduled maintenance is now due to take place early on the morning of October 18th. The work being undertaken will begin at 01:00 and will complete by 06:00 hours. During this period, all NHSmail traffic will be re-routed via the alternate active datacentre to ensure there is zero impact on end users of the NHSmail platform.

Any remote organisations that use direct IP addresses rather than DNS to access the e-mail gateways may potentially lose service during this activity. If you believe that your organisation is using direct IPs in any system configuration, you are strongly advised to change to using our standard DNS settings to prevent any loss of service or end user impact. The Support Site provides guidance on using DNS here – https://support.nhs.net/knowledge-base/relay-configuration/.

It is also strongly advised that you review your service continuity plans should they need to be invoked as part of this maintenance change.

If you require additional help and support, the NHSmail helpdesk is available 24 hours-a-day, 7 days-a-week on 0333 200 1133 or by emailing helpdesk@nhs.net