Information – Contact Volumes

Announcements Arpan Das

09/09/2024 14:00 PM

Please be aware that due to recent updates to Multi-Factor Authentication (MFA) on the platform, the NHSmail Service Desk is experiencing a significantly higher volume of contacts than usual. Whilst every effort is being made to offer you the best possible service and limit any end user impact, it might take longer than usual to address your issue and we ask for your patience during this busy time.

If you’re just starting your journey with MFA, you can find a helpful video at the link below. It explains what MFA is, its importance, the benefits of enabling it, and much more:

[Getting Started with MFA](https://support.nhs.net/knowledge-base/getting-started-with-mfa/)

Additionally, the NHSmail Support Site offers extensive information about MFA, including guidance on re-enrolling if your details have changed. You can access it here:

[MFA Admin Guide](https://support.nhs.net/knowledge-base/mfa-admin-guide/)

If you’ve reviewed this information provided but still require assistance or support, please contact the NHSmail helpdesk at 0333 200 1133 or via email at helpdesk@nhs.net.