Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users’ new Microsoft Teams clients crash when sharing a deep link to a meeting on Windows devices – ONGOING
08/04/2024 08:46:00 AM
NHSmail Reference: INC42317912
Microsoft Reference: TM769159
Issue Status: ONGOING
Issue Description: Users’ new Microsoft Teams clients crash when sharing a deep link to a meeting on Windows devices.
More info: Users can avoid this issue entirely by using the Share button built into Microsoft Teams meetings.
Some examples of deep link usage include using the Share button in Microsoft 365 apps such as Excel. PowerPoint Online is unaffected by this. Users may receive an error message stating “We ran into a problem. Try again in a few minutes.” before the meeting closes. Users can review the following links for more information about deep links and how they are embedded:
https://learn.microsoft.com/en-us/microsoftteams/platform/concepts/build-and-test/deep-links
https://learn.microsoft.com/en-us/microsoftteams/platform/concepts/build-and-test/deep-link-teams
Current Update: 22/04/2024 17:40:00 PM – Microsoft are monitoring the deployment of their long-term fix as it progresses through their internal environment to ensure it operates as expected before it’s applied broadly to the impacted environment. They expect that they will have a better understanding of the timeline for the fix to reach all affected users by their next communication update.
Scope of impact: Your organization is affected by this event, and any user of the new Microsoft Teams client when sharing a deep link to a meeting on Windows devices is affected.
Root cause: A regression in the code utilized by the new Microsoft Teams when a user shares a deep link to a meeting on Windows devices is resulting in impact.
Next update by: Monday, May 6, 2024, at 5:30 PM UTC
