Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users’ new Microsoft Teams clients crash when sharing a deep link to a meeting on Windows devices – ONGOING

08/04/2024 08:46:00 AM

NHSmail Reference: INC42317912

Microsoft Reference: TM769159

Issue Status: ONGOING

Issue Description: Users’ new Microsoft Teams clients crash when sharing a deep link to a meeting on Windows devices.

More info: Users can avoid this issue entirely by using the Share button built into Microsoft Teams meetings.

Some examples of deep link usage include using the Share button in Microsoft 365 apps such as Excel. PowerPoint Online is unaffected by this. Users may receive an error message stating “We ran into a problem. Try again in a few minutes.” before the meeting closes. Users can review the following links for more information about deep links and how they are embedded:

https://learn.microsoft.com/en-us/microsoftteams/platform/concepts/build-and-test/deep-links

https://learn.microsoft.com/en-us/microsoftteams/platform/concepts/build-and-test/deep-link-teams

https://learn.microsoft.com/en-us/microsoftteams/platform/concepts/build-and-test/deep-link-application?tabs=teamsjs-v2

Current Update: 27/05/2024 08:27:00 AM Microsoft have identified an unrelated issue in the deployment pipeline, which has delayed the start of the fix deployment. Once this issue is resolved, they’ll provide an updated time to resolution.

Scope of impact: Your organization is affected by this event, and any user of the new Microsoft Teams client when sharing a deep link to a meeting on Windows devices is affected.

Root cause: A regression in the code utilized by the new Microsoft Teams when a user shares a deep link to a meeting on Windows devices is resulting in impact.

Next update by: Friday, May 31, 2024, at 7:30 PM UTC

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