Microsoft 365 Alert – Service Degradation – SharePoint Online – Users may be intermittently unable to access SharePoint Online sites – RESOLVED

Announcements Sourav Nandi

11/04/2024 09:00:00 AM

NHSmail Reference: INC42411803

Microsoft Reference: SP773809

Issue Status: RESOLVED

Issue Description: Users may be intermittently unable to access SharePoint Online sites.

More info: Affected users may also be intermittently unable to access or edit SharePoint Online list items and start workflows in SharePoint Online in the modern experience for lists and libraries. Affected users see an access denied error or a “Sorry, you don’t have access” message. As the issue is intermittent in nature, retries may be successful

Final Update: 12/04/2024 09:00:00 AM – Following Microsoft’s extended service monitoring and additional validations from affected users, they’ve confirmed that impact has been remediated.

Scope of impact: The problem may intermittently impact any user attempting to access sites, access or edit list items, or start workflows in SharePoint Online in the modern experience for lists and libraries.

Root cause: A recent service build update contains a code change issue that intermittently impacts users accessing sites, accessing or editing list items, and starting workflows in SharePoint Online in the modern experience for lists and libraries.

Next steps: Microsoft are further analyzing the offending code change so they can help isolate similar problems during our testing and validation processes and before impact can be produced.