Microsoft 365 Alert – Service Degradation – SharePoint Online – Some users are unable to load videos from some folders using the Stream (on SharePoint) Stream webpart – RESOLVED

Announcements Sourav Nandi

25/09/2024 09:15:00 AM

NHSmail Reference: INC45868801

Microsoft Reference: SP897033

Issue Status: RESOLVED

Issue Description: Some users are unable to load videos from some folders using the Stream (on SharePoint) Stream webpart.

More Info: As a workaround, affected users are able to access the document library directly to access the video file.

Final Update: 25/09/2024 14:10:00 PM – Microsoft have determined that a recent standard service update, inadvertently contained a code regression which resulted in impact. They’ve reverted the aforementioned update and reached out to some affected users to verify that impact is no longer occurring.

Scope of impact : Impact is specific to some users attempting to load videos from some folders using the Stream webpart, who are served through the affected infrastructure.

Root cause: A recent standard service update, inadvertently contained a code regression which resulted in impact.

Next steps: Microsoft are reviewing their update procedures to better identify similar issues during our development and testing cycles.