Microsoft 365 Alert – Service Degradation – SharePoint Online – Delays or problems loading SharePoint Online sites – RESOLVED

27/01/2025 11:10:00 AM

Microsoft Reference: SP989367

Issue Status: RESOLVED

Issue Description: Some users may be intermittently unable to access SharePoint Online sites.

More info: Users may experience intermittent delays or navigation errors when accessing SharePoint sites.

Final Update: 03/02/2025 08:25:00 AM The deployment of the fix has completed and Microsoft have confirmed by utilizing internal monitoring telemetry to confirm that impact is remediated.

Scope of impact: Impact is specific to some users who are served through the affected infrastructure.

Root cause: A code stream which is over the size limitation was requiring too much Central Processing Unit (CPU) usage, resulting in impact.

Next steps: Microsoft are reviewing their update validation procedure to help identify and prevent similar code stream size issues in the future.

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