Microsoft 365 Alert – Service Degradation – SharePoint Online – Delays or problems loading SharePoint Online sites – RESOLVED
27/01/2025 11:10:00 AM
Microsoft Reference: SP989367
Issue Status: RESOLVED
Issue Description: Some users may be intermittently unable to access SharePoint Online sites.
More info: Users may experience intermittent delays or navigation errors when accessing SharePoint sites.
Final Update: 03/02/2025 08:25:00 AM – The deployment of the fix has completed and Microsoft have confirmed by utilizing internal monitoring telemetry to confirm that impact is remediated.
Scope of impact: Impact is specific to some users who are served through the affected infrastructure.
Root cause: A code stream which is over the size limitation was requiring too much Central Processing Unit (CPU) usage, resulting in impact.
Next steps: Microsoft are reviewing their update validation procedure to help identify and prevent similar code stream size issues in the future.