Microsoft 365 Alert – Service Degradation – OneDrive for Business – Users may be unable to utilize the “Return to classic view” button in OneDrive for Business settings – RESOLVED

Announcements Sourav Nandi

12/03/2024 09:45:00 AM

NHSMail Reference: INC41881223

Microsoft Reference: OD731520

Issue Status: RESOLVED

Issue Description: Users may be unable to utilize the “Return to classic view” button in OneDrive for Business settings.

More info: When clicking on the button, nothing happens.

Final Update: 18/03/2024 08:43:00 AM – Microsoft have verified in their test environment that the impact has been successfully remediated now that the fix has been applied.

Scope of impact: This issue may impact any user attempting to utilize the “Return to classic view” button in OneDrive for Business settings.

Root cause: A change intended to move the location of the button to enable classic view resulted in the button becoming non-functional.

Next steps: Microsoft are investigating how the change intended to move the location of the button to enable classic view resulted in the button becoming non-functional to prevent this problem from happening again and to improve their change management processes.