Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users’ shared content isn’t visible to other viewers in Microsoft Teams – RESOLVED

Announcements Arpan Das

30/07/2025 09:08:00 AM

NHSmail Reference: INC46592031

Microsoft Reference: TM1124801

Issue Status: RESOLVED

Issue Description: Users’ shared content isn’t visible to other viewers in Microsoft Teams.

More info: Users running Microsoft Teams in AVD VDI 2 mode via the Remote Desktop client may experience intermittent failures when sharing their screen or app; the sharing appears successful to the sharer, but others cannot see the shared content.

Users can update to latest public version of RD Client (1.2.6424+) that can be downloaded from: https://learn.microsoft.com/en-us/previous-versions/remote-desktop-client/connect-windows-cloud-services?tabs=windows-msrdc-msi#download-and-install-the-remote-desktop-client-for-windows-msi

Windows App users can get the fix by using insider build by following https://learn.microsoft.com/en-us/windows-app/whats-new?tabs=windows

Final Update: 06/08/2025 08:42:00 AM – Microsoft have completed the validation and release of the updated clients, and validated this has remediated impact using service telemetry.

Scope of impact: Your organization is affected by this event, and some users running Microsoft Teams in AVD VDI 2 mode via the Remote Desktop client are impacted.

Next Steps: Microsoft are continuing their analysis of the impacting change to better identify and prevent similar issues in the future.