Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users’ new Microsoft Teams clients crash when sharing a deep link to a meeting on Windows devices – RESOLVED
08/04/2024 08:46:00 AM
NHSmail Reference: INC42317912
Microsoft Reference: TM769159
Issue Status: RESOLVED
Issue Description: Users’ new Microsoft Teams clients crash when sharing a deep link to a meeting on Windows devices.
More info: Users can avoid this issue entirely by using the Share button built into Microsoft Teams meetings.
Some examples of deep link usage include using the Share button in Microsoft 365 apps such as Excel. PowerPoint Online is unaffected by this. Users may receive an error message stating “We ran into a problem. Try again in a few minutes.” before the meeting closes. Users can review the following links for more information about deep links and how they are embedded:
https://learn.microsoft.com/en-us/microsoftteams/platform/concepts/build-and-test/deep-links
https://learn.microsoft.com/en-us/microsoftteams/platform/concepts/build-and-test/deep-link-teams
Final Update: 14/06/2024 09:05:00 AM – Microsoft have successfully deployed the fix in full to the affected environments. After monitoring the service, they”ve verified that this solution has remediated the impact.
Scope of impact: Your organization is affected by this event, and any user of the new Microsoft Teams client when sharing a deep link to a meeting on Windows devices is affected.
Root cause: A regression in the code utilized by the new Microsoft Teams when a user shares a deep link to a meeting on Windows devices is resulting in impact.
Next steps: Microsoft are investigating how the regression in the code utilized by the new Microsoft Teams when a user shares a deep link to a meeting on Windows devices was resulting in impact to prevent this problem from happening again.
