Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users may experience issues with calls in Microsoft Teams – RESOLVED

Announcements Arpan Das

22/08/2024 09:22:00 AM

NHSmail Reference: INC45182945

Microsoft Reference: TM868955

Issue Status: RESOLVED

Issue Description: User’s may experience issues with calls in Microsoft Teams.

More info: This issue is specifically affecting users on Session Initiation Protocol (SIP) devices.

SIP device users may also have issues with signing into, registering, and signing out of the SIP devices.

Final Update: 23/08/2024 09:02:00 AM – Microsoft have confirmed the maintenance procedures have completed as expected and impact is no longer occurring.

Scope of impact: Your organization is affected by this event, and the issue may impact any user utilizing a SIP device in Microsoft Teams.

Root cause: Maintenance on a portion of infrastructure supporting SIP device connectivity is causing impact to the Microsoft Teams service.