Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users may experience crashes when attempting to utilize media functions in Microsoft Teams meetings – RESOLVED

Announcements Sourav Nandi

12/04/2024 09:00:00 AM

NHSmail Reference: INC42424441

Microsoft Reference: TM775284

Issue Status: RESOLVED

Issue Description: Users may experience crashes when attempting to utilize media functions in Microsoft Teams meetings.

More info: The problem occurs in the new Microsoft Teams desktop and web clients for devices with Intel media drivers.

The impacted functions include the following:
– Video (including the use of camera)
– Screen sharing

Final Update: 10/05/2024 08:55:00 AM – The deployment of Microsoft’s fix is complete, and their telemetry confirms that this issue is resolved.

Scope of impact: This issue may impact any user attempting to use media functions in meetings in the new Microsoft Teams on devices with Intel drivers.

Root cause: A recent Microsoft Teams feature update introduced a code issue that”s leading to impact.

Next steps: Microsoft are reviewing their validation and feature update procedures to detect and prevent issues like this prior to deployment in the future.