Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users can’t see presence status or transfer calls from contact records using the new Microsoft Teams transfer experience – RESOLVED

Announcements Sourav Nandi

18/07/2025 08:50:00 AM

NHSmail Reference: INC46582598

Microsoft Reference: TM1116493

Issue Status: RESOLVED

Issue Description: Users can’t see presence status or transfer calls from contact records using the new Microsoft Teams transfer experience.

More info: Affected users are unable to view the presence status of transfer targets and may also be unable to transfer calls from contact records when using the new transfer experience in the Microsoft Teams desktop client.

Final Update: 29/07/2025 08:40:00 AM – Microsoft have completed the fix deployment and validated the fix has remediated this issue.

Scope of impact: Some users attempting to view presence status or transfer calls from contact records when using the new Microsoft Teams desktop transfer experience may be impacted.

Root cause: A recent change intended to enhance the transfer menu with Intelligent Call Context and Topic features resulted in a regression in the Microsoft Teams desktop client, causing presence status to no longer display for transfer targets and preventing call transfers from contact records.

Next Steps: Microsoft are continuing their analysis of the feature update to better identify and prevent similar issues in the future.