Microsoft 365 Alert – Service Degradation – Microsoft Teams – Some users may experience the Microsoft Teams app crashing on Android devices – RESOLVED

Announcements Habiba Tabasum

03/05/2024 09:50:00 AM

NHSmail Reference: INC42818827

Microsoft Reference: TM789968

Issue Status: RESOLVED

Issue Description: Users may experience the Microsoft Teams app crashing on Android devices.

Final Update: 06/05/2024 08:37:00 AM – Microsoft completed their caching clean-up operations and confirmed through the internal telemetry that impact is fully remediated.

Scope of impact: Your organization is affected by this event, and some Android users may experience the Microsoft Teams app crashing.

Root cause: A recent change intended to improve accessibility in Microsoft Teams introduced a configuration issue for Android devices and resulted in the impact.

Next steps: Microsoft are reviewing their update testing and validation methods to better identify the potential for issues such as this prior to deployment to prevent similar impact in the future.