Microsoft 365 Alert – Service Degradation – Microsoft Teams – Some users may be unable to view screens being shared by other users in Microsoft Teams – RESOLVED

Announcements Arpan Das

11/09/2024 13:15:00 PM

NHSmail Reference: INC45580696

Microsoft Reference: TM887680

Issue Status: RESOLVED

Issue Description: Users may be unable to view screens being shared by other users in Microsoft Teams.

Final Update: 13/09/2024 08:36:00 AM – Microsoft have confirmed after monitoring service health that implementing the configuration change to resolve the issue was successful, and impact is remediated.

Scope of impact: Impact is specific to some users, who are served through the affected infrastructure, attempting to view screens being shared by other users in Microsoft Teams.

Next steps: Microsoft are further reviewing the configuration change to understand how the compatibility issue was introduced, and to understand what prevented it from being detected in their update testing and validation procedures, which will allow them to prevent similar issues in future updates.