Microsoft 365 Alert – Service Degradation – Microsoft Teams – Some users may be intermittently unable to make Microsoft Teams calls and join Teams meetings – RESOLVED

Announcements Sourav Nandi

16/07/2024 08:50:00 AM

NHSmail Reference: INC44377815

Microsoft Reference: TM814537

Issue Status: RESOLVED

Issue Description: Some users may be intermittently unable to make Microsoft Teams calls and join Teams meetings.

More info: Users may notice intermittent network failures coinciding with this issue. As this issue is intermittent, users may be able to restart their Microsoft Teams client to resolve impact.

Final Update: 24/07/2024 08:59:00 AM – Microsoft have confirmed the fix has completed rolling out to all impacted infrastructure and validated remediation via service telemetry.

Scope of impact: Some users serviced by the affected infrastructure may encounter intermittent failures in calling and joining meetings in Microsoft Teams.

Root cause: A recent update contained a configuration issue in the affected infrastructure, leading to impact.

Next steps: Microsoft are continuing our review of the impacting configuration change to better identify and impact in the future.