Microsoft 365 Alert – Service Degradation – Microsoft Teams – Some users can’t access any apps in the Microsoft Teams desktop web clients or mobile – RESOLVED

Announcements Habiba Tabasum

26/07/2024 08:29:00 AM

NHSmail Reference: INC44616457

Microsoft Reference: TM833951

Issue Status: RESOLVED

Issue Description: Users can’t access any apps in the Microsoft Teams desktop and web clients or mobile.

More info: Additional impact scenarios may include:
– Apps not displaying in the Teams store.
– Users being unable to interact with bots.
– Users being prompted to request access.

Final Update: 29/07/2024 09:10:00 AM – The previously mentioned fix to revert the offending change has completed deployment, and Microsoft have monitored their service health telemetry to confirm that impact is remediated.

Scope of impact: Your organization is impacted by this event, and some users are unable to access any apps in the Microsoft Teams desktop and web clients or mobile.

Root cause: A recent update contained a code issue resulting in impact.

Next steps: Microsoft are reviewing their Microsoft Teams update procedures pertaining to the code base responsible for facilitating app access to prevent similar impact in future updates.