Microsoft 365 Alert – Service Degradation – Microsoft Intune – Admins may be unable to export reports through the graph API within the Microsoft Intune service – RESOLVED

02/09/2024 14:39:00 PM

NHSmail Reference: INC45390295

Microsoft Reference: IT880464

Issue Status: RESOLVED

Issue Description: Admins can’t export API reports through the beta version of graph API within Microsoft Intune

More info: While Microsoft were focused on remediation, admins could have exported reports through the Microsoft Intune portal using the export button on the report. Additionally, admins could have used the v1.0 version of graph API.

Final Update: 03/09/2024 08:34:00 AM – Microsoft have reverted the impacting service update and confirmed through monitoring service telemetry that impact has been remediated.

Scope of impact: Your organization is affected by this event, and any admin attempting to export API reports using the beta version of graph API in Microsoft Intune may be impacted.

Root cause: A recent standard service update, intended improve the quality and security of the service, has inadvertently caused impact.

Next steps: Microsoft are reviewing their update procedures to understand why impact to API export functionality wasn’t caught during the testing phase. This will allow us to drive service improvements by proactively identifying similar issues in the future and improve our update testing processes.