Microsoft 365 Alert – Service Degradation – Microsoft Intune – Admins may be intermittently unable to provision new devices to Microsoft Intune – RESOLVED

Announcements Arpan Das

26/09/2024 10:16:00 AM

NHSmail Reference: INC45899247

Microsoft Reference: IT898792

Issue Status: RESOLVED

Issue Description: Admins may be intermittently unable to provision new devices to Microsoft Intune.

Current Update: 27/09/2024 09:10:00 AM – Microsoft’s internal service telemetry has confirmed that their restarting of system services on the affected service infrastructure has successfully remediated the impact.

Scope of impact : Impact is specific to some admins who are served through the affected infrastructure attempting to provision new devices to Microsoft Intune.

Root cause: A subset of service infrastructure that helps provision new devices for Microsoft Intune has dropped below our manageable service performance thresholds, resulting in impact.

Next steps : Microsoft are further analyzing the affected subset of service infrastructure to better understand the source for the lower-than-expected performance levels, and so they can help prevent similar issues in the future.