Microsoft 365 Alert – Service Degradation – Microsoft Copilot (Microsoft 365) – Some users may be unable to utilize Microsoft Copilot (Microsoft 365) in the PowerPoint mobile app – RESOLVED

Announcements Arpan Das

12/09/2024 08:56:00 AM

NHSmail Reference: INC45603026

Microsoft Reference: CP887820

Issue Status: RESOLVED

Issue Description: Some users may be unable to utilize Microsoft Copilot (Microsoft 365) in the PowerPoint mobile app.

More info: This event strictly impacts users attempting to utilize Copilot in the PowerPoint mobile app with Optional Connected Experiences disabled.

Final Update: 26/09/2024 12:28:00 PM – Microsoft have confirmed that the deployment of the fix has completed and remediated impact.

Scope of impact :Users with Optional Connected Experiences disabled attempting to utilize Copilot in the PowerPoint mobile app may be impacted.

Root cause: A service update to a portion of the PowerPoint mobile app service infrastructure contains a code misconfiguration, resulting in impact.

Next steps: Microsoft are reviewing their service update procedures to better identify similar issues during their development and testing cycles.