Microsoft 365 Alert – Service Degradation – Microsoft Copilot (Microsoft 365) – Some users may be unable to utilize Microsoft Copilot (Microsoft 365) in the PowerPoint mobile app – RESOLVED
12/09/2024 08:56:00 AM
NHSmail Reference: INC45603026
Microsoft Reference: CP887820
Issue Status: RESOLVED
Issue Description: Some users may be unable to utilize Microsoft Copilot (Microsoft 365) in the PowerPoint mobile app.
More info: This event strictly impacts users attempting to utilize Copilot in the PowerPoint mobile app with Optional Connected Experiences disabled.
Final Update: 26/09/2024 12:28:00 PM – Microsoft have confirmed that the deployment of the fix has completed and remediated impact.
Scope of impact :Users with Optional Connected Experiences disabled attempting to utilize Copilot in the PowerPoint mobile app may be impacted.
Root cause: A service update to a portion of the PowerPoint mobile app service infrastructure contains a code misconfiguration, resulting in impact.
Next steps: Microsoft are reviewing their service update procedures to better identify similar issues during their development and testing cycles.