Microsoft 365 Alert – Service Degradation – Microsoft 365 Suite – Some Android users may be unexpectedly prompted to re-authenticate when accessing any Microsoft 365 service – RESOLVED

Announcements Habiba Tabasum

11/07/2024 09:20:00 AM

NHSmail Reference: INC44245278

Microsoft Reference: MO810484

Issue Status: RESOLVED

Issue Description: Some Android users may be unexpectedly prompted to re-authenticate when accessing any Microsoft 365 service.

Final Update: 22/07/2024 09:11:00 AM – Microsoft has confirmed that the deployment of the new build has completed and the impact has been remediated. Users will need to be upgrade to the new Microsoft 365 mobile app build for the fix to be applied and to alleviate the impact.

Root cause: A recent change to a portion of infrastructure responsible for authentication is resulting in impact.

Next steps: Microsoft are reviewing the portion of infrastructure responsible for authentication to determine how to prevent similar impact from occurring when implementing changes in the future.