Information – Ensure your email authentication records are set up to avoid mail flow issues to third-party email accounts

03/04/2024 08:55:00 AM

NHSMail Reference: INC42269479

Microsoft Reference: EX765789

Issue Description: Ensure your email authentication records are set up to avoid mail flow issues to third-party email accounts.

More info: If action isn’t taken, email messages may not send to third-party email providers and return a NDR.

Update: 04/04/2024 08:55:00 AM – Microsoft have received reports from some users that they”re unable to send email messages to some third-party email providers and receive a NDR. Please ensure your organization”s set up is aligned with recent security changes to third-party email provider, outlined in the Additional Diagnostics section of this communication, so that mail flow remains uninterrupted.