Microsoft 365 Alert – Service Degradation – Exchange Online – Admins may be unable to run the Hybrid Connection Wizard and receive an error – RESOLVED

11/07/2024 09:05:00 AM

NHSmail Reference: INC44232009

Microsoft Reference: EX809886

Issue Status: RESOLVED

Issue Description: Admins may have been unable to run the Hybrid Connection Wizard and received an error.

More info: Admins may have also been unable to run move request cmdlets. When they attempted to run the Hybrid Connection Wizard, admins received an error which states “Root element missing.”

Final Update: 11/07/2024 09:05:00 AM Microsoft completed the command change within the API and confirmed through the service telemetry that impact has remediated.

Scope of impact: All admins may have been unable to run the Hybrid Connection Wizard or execute move cmdlets and received an error.

Root cause: A recent change intended to update some authentication components introduced a misconfiguration resulting in impact.

Next steps: Microsoft are reviewing their deployment and service change procedures to help prevent similar problems in the future.

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