INC44098357 – Potential Mail Delivery Issue – RESOLVED

04/07/2024 18:00:00 PM

Issue Status: RESOLVED

Issue Description: We have been made aware that a small subset of users may be experiencing issues when sending mails into the platform. We are investigating with the limited information that has been received but would be grateful for any organisation that is experiencing this issue to raise a ticket and make sure as much detail as possible is provided. Please include any error message received, the number of mails impacted, when the issue may have started, etc.

Final Update: 05/07/2024 17:00:00 PM – Following an extended period of monitoring, we have confirmed that impacted organisations are able to send mails to without further incident. This Master Ticket has now been closed following the action taken on the evening of 04/07 which rectified the issue.

We appreciate your patience whilst we investigated and apologise for any inconvenience caused.

As always, to report any issues, please contact 0333 200 1133 /

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