Microsoft 365 Alert – Service Degradation – Planner – Some users are unable to access the Microsoft Planner service – RESOLVED

Announcements Habiba Tabasum

12/02/2024 09:16:00 AM

NHSmail Reference: INC41371437

Microsoft Reference: PL715162/PL715245

Issue Status: RESOLVED

Issue Description: Users are unable to access the Microsoft Planner service.

Final Update: 12/02/2024 15:30:00 PM – Microsoft have confirmed after an extended period of monitoring, that the rollback is complete and the issue has been resolved.

Scope of impact: This issue may impact the availability of some items when users perform content searches in SharePoint Online.

Root cause: A recent change intended to reduce overall CPU usage, unexpectedly resulted in impact.

Next steps: Microsoft are reviewing their deployment procedures to help prevent similar problems in the future.