Microsoft 365 Alert – Service Degradation – Microsoft Teams – Some users may not see the scroll bar in any window in the in the new Microsoft Teams – RESOLVED

08/02/2024 09:25:00 AM

NHSmail Reference: INC41314174

Microsoft Reference: TM713764

Issue Status: RESOLVED

Issue Description: Some users may not see the scroll bar in any window in the in the new Microsoft Teams.

More info: Users who have access to the scroll wheel on their mouse, trackpad, or other mouse-related devices can utilize that as a temporary solution. Users can also minimize their window and bring it back to focus to temporarily restore the scroll bars.

Impact is isolated to those on the new Microsoft Teams web app through a Chromium-based browser, such as Edge or Chrome, on Chromium version 121 and up, or those on the new desktop client. Those on the new web app may instead see the browser’s native scroll bar.

Final Update: 21/02/2024 09:04:00 AM Microsoft identified the deployment of the fix is taking longer than initially anticipated and is currently 90 percent deployed. They now anticipate the deployment will complete and the impact will be remediated by their next scheduled update.

Scope of impact: This issue can potentially affect any user if they’re on the new Microsoft Teams experience, and are either accessing Microsoft Teams through a Chromium-based browser or through the desktop client.

Root cause: A recent update to remediate a separate browser issue is causing the failure to render a scroll bar in the scenarios outlined in the More info section.

back to top