Microsoft 365 Alert – Service Degradation – Power Apps – Users may experience failures when performing actions that utilize the Office 365 Users connector – RESOLVED

Announcements Habiba Tabasum

02/01/2024 17:23:00 PM

NHSMail Reference: INC40645644

Microsoft Reference: MX703360

Issue Status: RESOLVED

Issue Description: Users may experience failures when performing actions that utilize the Office 365 Users connector.

Final Update: 03/01/2024 07:20:00 AM – During Microsoft’s additional investigation, monitor and diagnostic analysis determined that this issue was automatically mitigated without any manual intervention.

Root Cause: A recent configuration change that has resulted in increased latency and timeouts within a portion of the backend service responsible for processing Office 365 Users API requests.

Next Steps: Microsoft’s reviewing their configuration procedures to find ways to prevent this problem from happening again.