Microsoft 365 Alert – Service Degradation – Microsoft Teams – Some users may experience multiple issues with their Microsoft Teams – RESOLVED

29/01/2024 08:53:00 AM

Microsoft Reference: TM710344

Issue Status: RESOLVED

Issue Description: Users may have experienced multiple issues with their Microsoft Teams.

More info: Affected scenarios included, but weren’t limited to the following:

– Users logging in or unlocking their devices after some time may have had missing messages.

– Users may have been unable to load messages in channels and chats.

– Users were unable to view or download their media (images, videos, audio, call recordings, code snippets).

– Some users were experiencing delays sending and receiving chat messages.

– Anonymous users may have been unable to join meetings.

– Teams connectors for Power Automate/Power Apps were experiencing errors.

– Call Recordings might take longer to appear in user’s OneDrive for Business and SharePoint Online.

– Users may have been unable to load previous Copilot history, or new history was not written

– Bots may have been unable to download attachments

– Sending and receiving read receipt notifications may have been delayed

– Users may have experienced issues resuming or rejoining meetings.

– Users within organizations leveraging an Information Barrier may have experienced issues joining meetings

– Users performing a cold boot may have been unable to log into teams and would have seen an “oops” page

Final Update: 29/01/2024 08:53:00 AM – After extended monitoring and various optimizations and mitigation efforts, Microsoft have confirmed that their Microsoft Teams service and features have been restored or returned to optimal health.

Scope of impact: This issue could have potentially impacted any Microsoft Teams user in the scenarios outlined in the More info section.