Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users may be unable to access and search content inside Viva Learning via the Viva Learning Teams compose extension – RESOLVED

18/10/2023 16:13:00 PM

NHSmail Reference: INC38961002

Microsoft Reference: TM682196

Issue Status: RESOLVED

Issue Description: Users may be unable to access and search content inside Viva Learning via the Viva Learning Teams compose extension.

Final Update: 19/10/2023 14:48:00 PM – Microsoft’ have determined that a recent standard service update inadvertently contained a code regression, which resulted in unexpected access issues. They’ve reverted the offending change and confirmed that impact has been remediated after a period of monitoring service telemetry.

Scope of impact: Impact is specific to all users who are served through the affected infrastructure.

Root cause: A recent standard service update inadvertently contained a code regression, which resulted in unexpected access issues.

Next steps: They’re reviewing our standard service update procedures to better identify similar issues during their development and testing cycles.