20/10/2023 14:45:00 AM
NHSmail Reference: INC39010122
Microsoft Reference: TM682734
Issue Status: RESOLVED
Issue Description: Some users may be unable to enable transcription within Microsoft Teams meetings.
More info: Some users may be unable to enable transcription within Microsoft Teams meetings
Final Update: 20/10/2023 15:53:00 PM – Microsoft confirmed that the issue is remediated after an extensive period of monitoring the service.
Scope of impact: Impact is specific to some users who are served through the affected infrastructure..
Root cause: A configuration change, applied to a section of infrastructure that enables transcriptions within Microsoft Teams meetings, is causing impact to occur..
Next steps: Microsoft are reviewing their configuration update procedures to better identify similar issues during their development and testing cycles.