Microsoft 365 Alert – Service Degradation – Microsoft Teams – Some users may be unable to enable transcription within Microsoft Teams meetings – RESOLVED

Announcements Sourav Nandi

20/10/2023 14:45:00 AM

NHSmail Reference: INC39010122

Microsoft Reference: TM682734

Issue Status: RESOLVED

Issue Description: Some users may be unable to enable transcription within Microsoft Teams meetings.

More info: Some users may be unable to enable transcription within Microsoft Teams meetings

Final Update: 20/10/2023 15:53:00 PM – Microsoft confirmed that the issue is remediated after an extensive period of monitoring the service.

Scope of impact: Impact is specific to some users who are served through the affected infrastructure..

Root cause: A configuration change, applied to a section of infrastructure that enables transcriptions within Microsoft Teams meetings, is causing impact to occur..

Next steps: Microsoft are reviewing their configuration update procedures to better identify similar issues during their development and testing cycles.