Microsoft 365 Alert – Service Degradation – Microsoft Teams – A small number of users may be unable to activate the Record or Transcribe features in Microsoft Teams meetings – RESOLVED

06/10/2023 08:49:00 AM (GMT)

NHSMail Reference: INC38703560

Microsoft Reference: TM679263

Issue Status: RESOLVED

Issue Description: Users may be unable to activate the Record or Transcribe features in Microsoft Teams meetings.

More info: As a workaround, affected users can try re-joining the meeting, which may allow them to bypass the issue.

When affected users navigate to “Record and Transcribe” in the meeting options menu, the “Start Recording” and “Start Transcribing” features may be grayed out and can”t be selected.

Impact is limited to a small number of meeting members other than the meeting organizer; where possible, the meeting organizer can activate the Record and Transcribe features to bypass impact.

Final Update: 21/11/2023 09:27:00 AM – Microsoft’s fix deployment is complete to resolve the problem, and they have confirmed through service telemetry that the issue is no longer occurring.

Scope of impact: A small number of users attempting to record or transcribe a Microsoft Teams meeting other than the meeting organizer may be impacted.

Root cause: An update to the Microsoft Teams infrastructure responsible for facilitating access to the Record and Transcribe features introduced a code issue that prevents the service from identifying users with access to those features, leading to impact.

Next steps: Microsoft are reviewing their validation and update procedures to detect and prevent issues like this prior to deployment in the future.