16/10/2023 08:56:00 AM (GMT)
NHSmail Reference : INC38859282
Microsoft Reference : MO680995
Issue Status : RESOLVED
Issue Description : Admins may have experienced inaccurate data for individual user accounts in OneDrive activity reports.
More info : This may have impacted files viewed or edited, files synced, files shared internally and files shared externally.
Final Update : 16/10/2023 08:56:00 AM – Microsoft have completed running optimizations and confirmed that impact has been remediated.
Scope of impact : Impact was specific to admins who were being served through the affected infrastructure.
Root cause: The analytics system encountered unexpected errors in ingesting OneDrive accounts complete activity logs, resulting in inaccuracies of the generated usage metrics.
Next steps: Microsoft are reviewing their data collection and monitoring procedures to reduce detection time and identify potential automated recovery options to avoid similar issues in the future.