27/09/2023 08:32:00 AM (GMT)
NHSmail Reference : INC38511174
Microsoft Reference : FM677581
Issue Status : RESOLVED
Issue Description : Users may be unable to create new forms within the Microsoft Forms service.
More info : Users may see a “something went wrong” error, when attempting to create new forms
Final Update : 27/09/2023 14:39:00 PM – Microsoft validated that redirecting affected user traffic to alternate infrastructure has remediated impact. Furthermore, this has confirmed the root cause to be a section of database infrastructure not performing as expected and granting users the ability to connect to SQL or create new forms.
Scope of impact : Impact was specific to some users, who were served through the affected infrastructure, attempting to create new forms in Microsoft Forms.
Root cause : A section of database infrastructure wasn’t performing as expected and granting users the ability to connect to SQL or create new forms.
Next steps : Microsoft are reviewing data and trends on the affected database infrastructure to understand why it wasn’t performing as expected, in order to prevent similar impact from happening again.