Microsoft 365 Alert – Service Degradation – Windows Autopatch – Admins may see that Windows Autopatch devices incorrectly show as “not ready” in the Microsoft Endpoint Manager portal – RESOLVED

Announcements Sourav Nandi

17/08/2023 09:10:00 AM (GMT)

NHSmail Reference : INC37709589

Microsoft Reference : AH668226

Issue Status : RESOLVED

Issue Description : Admins may see that Windows Autopatch devices incorrectly show as “not ready” in the Microsoft Endpoint Manager portal.

More info : Affected admins may see the issue reflected in the Quality Update report as well as the Microsoft Endpoint Manager portal.

Final Update : 17/08/2023 16:50:00 PM – Microsoft have completed deployment of the fix and have confirmed through service telemetry that the impact is now fully remediated.

Scope of impact : A subset of admins attempting to view Autopatch devices in the Microsoft Endpoint Manager portal may be impacted.

Root cause : A recent change in the service’s business logic has introduced a code issue which is causing the ancillary databases to incorrectly report the Autopatch device status in the Microsoft Endpoint Manager portal and the Quality Update report.

Next steps : Microsoft are reviewing this recent change to understand why and how it introduced a code issue to improve their testing and validation cycles in order to prevent similar impact from reoccurring.