Microsoft 365 Alert – Service Degradation – Microsoft Power Automate – Users can’t run operations leveraging the Dynamics 365 voice connector in Power Automate and get errors – RESOLVED
28/08/2023 09:05:00 AM (GMT)
NHSmail Reference : INC37887547
Microsoft Reference : MF670916
Issue Status : RESOLVED
Issue Description : Users couldn’t run operations that leverage the Dynamics 365 voice connector in Power Automate and got errors.
More info : Users couldn’t run operations that leverage the Dynamics 365 Customer Voice connector in Power Automate and got errors.
Final Update : 28/08/2023 09:05:00 AM – Microsoft have finished updating the affected authentication component and confirmed the impact is remediated.
Scope of impact : Your organization was affected by this event, and it impacted any users who attempted to run operations that leverage the Dynamics 365 Customer Voice connector in Power Automate.
Root cause : An issue with an authentication component for the Dynamics 365 Customer Voice connector prevented users from running operations that leverage the Dynamics 365 Customer Voice connector in Power Automate
Next steps : To help prevent similar impact in the future, Microsoft are investigating the underlying cause of the authentication component issue.