Microsoft 365 Alert – Service Degradation – Microsoft Power Automate – Users can’t run operations leveraging the Dynamics 365 voice connector in Power Automate and get errors – RESOLVED

Announcements Sourav Nandi

28/08/2023 09:05:00 AM (GMT)

NHSmail Reference : INC37887547

Microsoft Reference : MF670916

Issue Status : RESOLVED

Issue Description : Users couldn’t run operations that leverage the Dynamics 365 voice connector in Power Automate and got errors.

More info : Users couldn’t run operations that leverage the Dynamics 365 Customer Voice connector in Power Automate and got errors.

Final Update : 28/08/2023 09:05:00 AM – Microsoft have finished updating the affected authentication component and confirmed the impact is remediated.

Scope of impact : Your organization was affected by this event, and it impacted any users who attempted to run operations that leverage the Dynamics 365 Customer Voice connector in Power Automate.

Root cause : An issue with an authentication component for the Dynamics 365 Customer Voice connector prevented users from running operations that leverage the Dynamics 365 Customer Voice connector in Power Automate

Next steps : To help prevent similar impact in the future, Microsoft are investigating the underlying cause of the authentication component issue.