Microsoft 365 Alert – Service Degradation – Exchange Online – Admins may be unable to retrieve user profile photos in Exchange Online – RESOLVED

Announcements Sourav Nandi

31/08/2023 16:50:00 PM (GMT)

NHSmail Reference : INC37990090

Microsoft Reference : EX672293

Issue Status : RESOLVED

Issue Description : Admins may be unable to retrieve user profile photos in Exchange Online.

More Info : Specifically, admins using the Get-UserPhoto cmdlet to retrieve users profile photos may be impacted.

As a workaround, affected admins may be able to use the following Microsoft Graph cmdlets to retrieve user or group profile photos:

– https://learn.microsoft.com/en-us/powershell/module/microsoft.graph.users/get-mguserphoto?view=graph-powershell-1.0

– https://learn.microsoft.com/en-us/powershell/module/microsoft.graph.users/get-mguserphotocontent?view=graph-powershell-1.0

– https://learn.microsoft.com/en-us/powershell/module/microsoft.graph.groups/get-mggroupphotocontent?view=graph-powershell-1.0

– https://learn.microsoft.com/en-us/powershell/module/microsoft.graph.groups/get-mggroupphoto?view=graph-powershell-1.0

Final Update : 01/09/2023 08:59:00 AM – Microsoft confirmed that the offending change has been reverted and they have verified through their observation of service telemetry that this has remediated the issue.

Scope of impact : Impact is specific to some admins who are served through the affected infrastructure.

Root cause : An issue introduced with a recent feature update intended to add more folder customizability is causing erroneous handling of the Document Set icon, resulting in impact.

Next steps : Microsoft are reviewing their traffic flow change processes so they can identify similar issues during the testing and development cycles and avoid comparable impact in the future.