31/08/2023 16:50:00 PM (GMT)
NHSmail Reference : INC37990090
Microsoft Reference : EX672293
Issue Status : RESOLVED
Issue Description : Admins may be unable to retrieve user profile photos in Exchange Online.
More Info : Specifically, admins using the Get-UserPhoto cmdlet to retrieve users profile photos may be impacted.
As a workaround, affected admins may be able to use the following Microsoft Graph cmdlets to retrieve user or group profile photos:
Final Update : 01/09/2023 08:59:00 AM – Microsoft confirmed that the offending change has been reverted and they have verified through their observation of service telemetry that this has remediated the issue.
Scope of impact : Impact is specific to some admins who are served through the affected infrastructure.
Root cause : An issue introduced with a recent feature update intended to add more folder customizability is causing erroneous handling of the Document Set icon, resulting in impact.
Next steps : Microsoft are reviewing their traffic flow change processes so they can identify similar issues during the testing and development cycles and avoid comparable impact in the future.