27/07/2023 09:00:00 AM (GMT)
NHSmail Reference : INC37263786
Microsoft Reference : TM661150
Issue Status : RESOLVED
Issue Description : Some users may be unable to see profile cards when hovering over another user’s display name in Microsoft Teams meetings.
More Info : Users may be unable to see profile cards when hovering over another user’s display name in Microsoft Teams video calls.
Final Update : 09/08/2023 08:47:00 AM – Following the deployment of Microsoft’s fix to the affected environment, they have internally validated that it has addressed the code regression and remediated the impact.
Scope of impact : Some users attempting to see another user’s profile card by hovering over their display name in a Microsoft Teams video chat may be impacted.
Root cause : A recent service deployment introduced a code regression that prevents the user profile cards from appearing during video calls in Microsoft Teams.
Next steps : Microsoft are further analyzing the code regression to help them identify and catch similar issues during their testing and validation processes and before they can result in impact.