05/07/2023 09:48:00 AM (GMT)
NHSmail Reference : INC36813814
Microsoft Reference : IT625018
Issue Status : RESOLVED
Issue Description : Some users may be intermittently unable to check-in their Microsoft Intune devices.
More info : Users may be intermittently unable to check-in their Microsoft Intune devices. This may cause a delay in the length of time it take to enrol a device. Once the device checks in correctly, it will then pull down all configurations and policies.
Final Update : 06/07/2023 08:54:00 AM – Microsoft’s extended period of system monitoring has confirmed that impact has been remediated.
Scope of impact : Impact is specific to some users who are served through the affected infrastructure.
Root cause : A section of SQL database infrastructure, responsible for regulating Microsoft Intune device check-in functionality, compliance and policy updates, is unexpectedly operating below acceptable performance thresholds.
Next steps : Microsoft are further analyzing the affected SQL database infrastructure and their automated recovery methods, in their efforts to address similar issues before they can result in impact.