Information – NHSmail self-service password reset function coming soon

20/07/2023 16:40:00 PM (GMT)

NHSmail is introducing an enhanced self-service password reset function that will enable users to reset their passwords at any time without contacting their local IT support or the NHSmail Helpdesk.

The new self-service password reset function will be made available to all NHSmail users from 26 July 2023.

To use the self-service password reset function, users will need to have one other authentication method in addition to their password set up for their NHSmail account, i.e., Microsoft Authenticator App, Mobile Phone (text message).

We will be communicating with all users, to share guidance on how to use this service next week and we will share the user email with LAs prior to sending.

An overview of the self-service password reset function was provided in the LA Webinar held Friday 14 July 2023, the recording can be found here: https://support.nhs.net/knowledge-base/local-administrator-webinars-and-open-sessions/

Further information and guidance will be added to the NHSmail support site shortly.