Microsoft 365 Alert – Service Degradation – Microsoft Teams – A recent change may have affected the audio volume of Poly X30 and X50 devices – RESOLVED

Announcements Habiba Tabasum

20/06/2023 08:49:00 AM (GMT)

NHSmail Reference : INC36510511

Microsoft Reference : TM596672

Issue Status : RESOLVED

Issue Description : Microsoft identified a recent change may have affected the audio volume of Poly X30 and X50 devices.

If action is not taken, remote meeting participants may notice low audio volume of in-room participants using a Poly X30.

More Info :

Action needed

While Microsoft is investigating methods to potentially update this setting via automation, IT admins can log in to the web administrative interface, select “Audio / Video” and then the “Audio” section to adjust the “Transmission Audio Gain (dB)” level. They recommended setting of 14 to 18dB can restore the desired volume transmission level.

Please contact Poly for details on ways to apply this configuration in bulk.

Additional diagnostics

For further information please review the provided Poly documentation: https://support.poly.com/support/s/article/Customers-may-have-low-Microphone-send-level-from-X30-and-X50-devices-to-the-far-end-of-a-call-starting-on-June-5th-2023

Final Update : 03/07/2023 08:50:00 AM – Microsoft are suspending this communication as the duration has surpassed the previously announced expiration period.