Information – Helpdesk Self-Service Login Issues

27/06/2023 15:41:00 PM (GMT)

Some users may be facing issues with logging in to the Helpdesk Self-Service Portal. Please follow the below steps and ensure any saved credentials are discarded and you are not currently logged in via your account.

  1. Access the NHSmail Helpdesk Self-Service Portal by clicking HERE.
  2. Select the “User External Login” option at the bottom of the panel.
  3. Enter your account replacing with @nhsmail2 for example, should be entered as john.smith@nhsmail2.
  4. You should be redirected to the NHSmail login page where you can enter your NHSmail email address and password.
  5. Once completed, the Help Desk Self-Service homepage should be displayed.
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