Microsoft 365 Alert – Service Degradation – Microsoft Teams – Some users may be unable to load Class Notebooks within the Microsoft Teams web and desktop clients – RESOLVED

Announcements Sourav Nandi

19/05/2023 03:49:00 PM (GMT)

NHSmail Reference : INC35935367

Microsoft Reference : TM557599

Issue Status : RESOLVED

Issue Description : Users may be unable to load Class Notebooks within the Microsoft Teams web and desktop clients.

Final Update : 22/05/2023 09:02:00 AM – Microsoft deployed the fix to address the configuration issue, and confirmed with internal telemetry that the impact is remediated.

Scope of impact : Some users attempting to load Class Notebooks within the Microsoft Teams web and desktop clients may have been impacted.

Root cause : A section of infrastructure that facilitates access to the Class Notebooks within Microsoft Teams contains a network authentication configuration issue.

Next Steps : Microsoft is further reviewing the affected sections of infrastructure to understand how the network authentication configuration issue was introduced, to prevent similar issues from reoccurring.