Microsoft 365 Alert – Service Degradation – Microsoft Intune – Users may be intermittently unable to register new devices into Windows Autopilot – RESOLVED

25/05/2023 03:22:00 PM (GMT)

NHSmail Reference : INC36047494

Microsoft Reference : IT560991

Issue Status : RESOLVED

Issue Description : Users may be intermittently unable to register new devices into Windows Autopilot.

More info : This may also have affected some admins’ ability to update 43 devices.

Final Update : 25/05/2023 05:51:00 PM – Microsoft identified that latency in the affected infrastructure caused an API problem that intermittently prevented some admins from registering new devices or updating a specific subset of devices. While reviewing service monitoring telemetry to isolate the root cause of impact, they redeployed an instance of the Windows Autopilot service within the impacted infrastructure to clear the traffic processing pipeline. Microsoft subsequently identified from internal monitoring telemetry that our remediation efforts reduced latency, resolved the API issue, and remediated impact.

Scope of impact : Impact was intermittently specific to some admin served through the affected infrastructure that attempt to register new devices into Windows Autopilot or update a specific subset of devices.

Root cause : Latency in the affected infrastructure prevented an API related to Windows Autopilot from functioning as expected. As a result, some admins intermittently couldn’t register new devices in Windows Autopilot or updating a specific subset of devices.

Next steps : Microsoft are identifying methods of improving the automated recovery options to more quickly remediate this issue if it occurs in the future.
Microsoft are also reviewing telemetry on the affected infrastructure to identify the cause of the service latency, allowing them to prevent similar impact from occurring in the future.