Microsoft 365 Alert – Service Degradation – Project for the web – Users can’t start new or access existing projects and see a provisioning message in Project for the web – ONGOING

Announcements Sourav Nandi

14/03/2023 08:45:00 AM (GMT)

NHSmail Reference : INC34777989

Microsoft Reference : PW510661

Issue Status : ONGOING

Issue Description : Users can’t start new or access existing projects and see a provisioning message in Project for the web.

More Information : This impacts projects that are already provisioned and projects that have yet to be provisioned. Users receive a provisioning completion email after some time but continue to see the provisioning message when trying to start new or access existing projects.

The provisioning message reads, “Looks like you’re the first one in your org to use Project! Hang on, it’ll take us several minutes to get everything set up for you. We will send you an e-mail once everything is ready.”

Current Update : 23/03/2023 08:40:00 AM – While many users should be experiencing relief as the fix saturates the affected environment, Microsoft are continuing to monitor as the deployment of the fix reaches the remaining portion of those affected. As this is taking longer than previously anticipated, they now estimate that it’ll complete by their next scheduled update.

Scope of impact : Your organization is affected by this event, and all users attempting to start new or access existing projects in Project for the web are impacted.

Root cause : A service update is causing incorrect identification of the provisioning status for your projects, which is preventing your users from accessing existing projects and starting new projects.

Next update by : Monday, March 27, 2023, at 8:00 PM