Microsoft 365 Alert – Service Degradation – Project for the web – Users can’t start new or access existing projects and see a provisioning message in Project for the web – RESOLVED

Announcements Sourav Nandi

14/03/2023 08:45:00 AM (GMT)

NHSmail Reference : INC34777989

Microsoft Reference : PW510661

Issue Status : RESOLVED

Issue Description : Users can’t start new or access existing projects and see a provisioning message in Project for the web.

More Information : This impacts projects that are already provisioned and projects that have yet to be provisioned. Users receive a provisioning completion email after some time but continue to see the provisioning message when trying to start new or access existing projects.

The provisioning message reads, “Looks like you’re the first one in your org to use Project! Hang on, it’ll take us several minutes to get everything set up for you. We will send you an e-mail once everything is ready.”

Final Update : 28/03/2023 09:15:00 AM – Microsoft have completed the deployment of the fix and confirmed remediation via service telemetry.

Scope of impact : Your organization is affected by this event, and all users attempting to start new or access existing projects in Project for the web are impacted.

Root cause : A service update is causing incorrect identification of the provisioning status for your projects, which is preventing your users from accessing existing projects and starting new projects.

Next steps : Microsoft are continuing their review of the impacting update to better understand why it caused impact, and to identify and prevent similar provisioning issues in the future.