Microsoft 365 Alert – Service Degradation – Microsoft Teams – Some users may experience request failure alerts for the Walkie Talkie app within Microsoft Teams – RESOLVED

03/03/2023 16:30:00 PM (GMT)

NHSmail Reference : INC34603071

Microsoft Reference : TM522851

Issue Status : RESOLVED

Issue Description : Some users can”t request failure alerts for the Walkie Talkie app within Microsoft Teams.

More Information : Users couldn’t request failure alerts for the Walkie Talkie app within Microsoft Teams.

Final Update : 03/03/2023 16:30:00 PM – Microsoft have determined that a section of infrastructure, responsible for request alerts in the Walkie Talkie app within Microsoft Teams, was operating below acceptable performance thresholds. They’ve restarted the affected infrastructure and confirmed via service monitoring telemetry that impact has been remediated. 

Scope of impact : Your organization was affected by this event, and some users attempting to access the Walkie Talkie app within Microsoft Teams were impacted.

Root cause : A section of infrastructure, responsible for request alerts in the Walkie Talkie app within Microsoft Teams, was unexpectedly operating below acceptable performance thresholds.

Next steps : Microsoft are further reviewing performance data and trends on the affected portion of infrastructure to prevent similar impact from reoccurring..