Microsoft 365 Alert – Service Degradation – Microsoft Teams – Some users may encounter rendering issues when opening content from the Files tab in Microsoft Teams – RESOLVED

21/03/2023 16:05:00 PM (GMT)

NHSmail Reference : INC34911206

Microsoft Reference : TM530845

Issue Status : RESOLVED

Issue Description : Some users may encounter rendering issues when opening content from the Files tab in Microsoft Teams.

More Information : Impact is specific to opening content within the Microsoft Teams desktop and web clients and can manifest in a multitude of ways. Some users may see large blue or grey squares overlaying content. Impact is known to the Microsoft Teams desktop client version 1.6.00.4472, but other versions may also be affected. The content is otherwise not impacted and users can still interact within the client.

While Microsoft are working to remediate impact, users can open the content in the desktop applications to bypass this issue.

Final Update : 05/05/2023 09:10:00 AM – Microsoft have observed that their fix has rolled out to a majority of affected users, and they’ve verified via telemetry that this has remediated the issue. They’ll be providing updates to the small subset of users that have yet to receive the update through a different posting.

Scope of impact : Some users opening content from the Files tab within the Microsoft Teams desktop or web clients may be impacted.

Next steps : Microsoft are reviewing their client-side update processes so they can more quickly identify and address similar issues in the future.