16/03/2023 15:05:00 PM (GMT)
NHSmail Reference : INC34829022
Microsoft Reference : TM528641
Issue Status : RESOLVED
Issue Description : Some users may be unable to update their presence within Microsoft Teams.
More Information : Users may be unable to update their presence within Microsoft Teams.
Final Update : 17/03/2023 08:36:00 AM – Additional analysis into the offending service change, Microsoft have determined that the deployment process itself was causing the impact. Due to this, the planned revert and fix weren’t necessary. After halting the change, their internal validation confirmed that impact had been remediated.
Scope of impact : Some users serviced by the affected infrastructure trying to view images in Outlook on the web and Microsoft Teams may be impacted.
Next steps : Microsoft are further analyzing their service update and change deployment processes to better understand why it caused the failures in updating presence to avoid similar problems in the future.