Microsoft 365 Alert – Service degradation – Power BI -Users may intermittently see a blank page when attempting to print reports from the Power BI service – RESOLVED

13/12/2022 08:30:00 AM (GMT)

NHSmail Reference : INC33290257

Microsoft Reference : PB483959

Issue Status : RESOLVED

Issue Description : Users may have intermittently seen a blank page when attempting to print reports from the Power BI service.

More info : Users may have intermittently seen a blank page when attempting to print reports from the Power BI service. To avoid this issue, users should select ‘export to PDF’ in Power BI and then print reports.

Scope of impact : Your organization was impacted, and all users may intermittently see a blank page when attempting to print reports from the Power BI service.

Final Update : 26/12/2022 09:00:00 AM – Following the deployment of Microsoft’s fix, they have internally validated that impact has been remediated.

Root cause : A recent change intended to update a portion of the Power BI wallpaper functionality resulted in impact.

Next steps : Microsoft has further analyzing the offending service update so they can better identify similar issues during their testing and validation processes and before they’re able to produce impact.

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