Microsoft 365 Alert : Service Degradation – Microsoft Teams – A small subset of Android users may experience Microsoft Teams mobile app crashes when receiving incoming calls – ONGOING

21/11/2022 09:10:00 AM (GMT)

NHSmail Reference : INC32838868

Microsoft Reference : TM468497 

Issue Status : ONGOING

Issue Description : A small subset of Android users may experience Microsoft Teams mobile app crashes when receiving incoming calls.

More info : A small subset of Android users may experience Microsoft Teams mobile app crashes when receiving incoming calls.

Users may not be aware that they’re getting an incoming call in the app. Instead, a call is triggered, and the app may crash prior to users getting the call. Impact is specific to users that have upgraded to the new 1416/1.0.0.2022413901 build. Affected users can utilize the Microsoft Teams desktop and web app without issue.

Scope of impact : The problem may impact a subset of Android users that have upgraded to the new 1416/1.0.0.2022413901 build.

Current Update : 25/11/2022 09:48:00 AM – Microsoft’s review of service telemetry confirms that the fix is effectively resolving impact for users within the five percent targeted rollout environment, and they are initiating deployment to another five percent of the total impacted service environment. While Microsoft is still unable to provide a precise estimated time to completion, they will delineate more information regarding the fix’s progress at their next scheduled update.

Root Cause : A coding issue in the problematic build is causing the Microsoft Teams mobile application calling API to crash when receiving some incoming calls.

Next Update By : Monday, November 28, 2022, at 7:30 PM

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