Microsoft 365 Alert : Service Degradation – OneDrive for Business – Some users may intermittently experience various problems with the OneDrive for Business Sync Client – RESOLVED

Announcements Sourav Nandi

24/10/2022 08:35:00 AM (BST)

NHSmail Reference : INC32382754

Microsoft Reference : OD448875

Issue Status : RESOLVED

Issue Description : Users may intermittently experience various problems with the OneDrive for Business Sync Client.

More info : Users that have updated to Windows Security update KB5018410 may intermittently experience the following OneDrive for Business Sync Client issues:

Unable to sign out of OneDrive for Business Sync Client
Unable to stop syncing a team site via OneDrive for Business Sync Client
Unable to uninstall OneDrive for Business Sync Client
OneDrive for Business Sync Client crashes

We recommend that users still update to this latest Windows Security update KB5018410. More details on this update can be found here:

https://support.microsoft.com/en-gb/topic/october-11-2022-kb5018410-os-builds-19042-2130-19043-2130-and-19044-2130-6390f057-28ca-43d3-92ce-f4b79a8378fd

Scope of impact : Impact may occur intermittently for OneDrive for Business Sync Client users that have updated to Windows Security update KB5018410.

Final Update : 04/11/2022 16:35:00 PM – Following the deployment of our fixed build, Microsoft has confirmed with affected users that impact has been remediated.

Root cause : A recent Windows Security update, KB5018410, contained a code issue that resulted in intermittent OneDrive for Business Sync Client issues.