Microsoft 365 Alert : Service Degradation – OneDrive for Business – Some users may intermittently experience various problems with the OneDrive for Business Sync Client – RESOLVED
24/10/2022 08:35:00 AM (BST)
NHSmail Reference : INC32382754
Microsoft Reference : OD448875
Issue Status : RESOLVED
Issue Description : Users may intermittently experience various problems with the OneDrive for Business Sync Client.
More info : Users that have updated to Windows Security update KB5018410 may intermittently experience the following OneDrive for Business Sync Client issues:
- Unable to sign out of OneDrive for Business Sync Client
- Unable to stop syncing a team site via OneDrive for Business Sync Client
- Unable to uninstall OneDrive for Business Sync Client
- OneDrive for Business Sync Client crashes
We recommend that users still update to this latest Windows Security update KB5018410. More details on this update can be found here:
Scope of impact : Impact may occur intermittently for OneDrive for Business Sync Client users that have updated to Windows Security update KB5018410.
Final Update : 04/11/2022 16:35:00 PM – Following the deployment of our fixed build, Microsoft has confirmed with affected users that impact has been remediated.
Root cause : A recent Windows Security update, KB5018410, contained a code issue that resulted in intermittent OneDrive for Business Sync Client issues.